The Business Services Center is a central office for processing human resources and finance transactions common across New York State agencies. The office provides a higher level of service and efficiency by standardizing and streamlining these transactional functions.
The term “Business services” broadly describes any industry that supports the infrastructure and productivity of a company or organization. This includes everything from the IT services that manage a company’s computer systems and networks to the consulting industry that offers advice on business strategy, financing, and mergers and acquisitions. It also encompasses the warehousing, transportation, staffing services, waste management, and administrative support industries that provide a company with the materials, tools, and employees it needs to operate.
Successfully managing a business that provides services requires careful planning and the development of repeatable processes. For example, a consultant should plan for client engagement from the start by developing a client self-serve portal and creating standardized procedures that ensure quality customer service. This approach can help a business maximize its profits.
In addition, a business providing services should strive to meet the growing demands of consumers. For example, rising affluence has created demand for home cleaning services, lawn care companies, and other personal assistance businesses that once were considered luxuries. The growth of the aging population has also increased demand for many service-based businesses, including senior care providers, assisted living facilities, and travel agencies. Moreover, increasing numbers of women have entered the work force, which has boosted demand for business services such as child care, dry cleaning, and housekeeping.